Your business’s Facebook Page is every bit as important as a face-to-face encounter with a customer. But some well-known retailers fail to provide adequate customer service online.
STELLAService, a New York City-based firm that rates online retail businesses for their customer service, went undercover and posted service-related questions on 20 retailers’ Facebook walls or in the comments section below the page owner’s own status updates.
Some retailers removed the customer question from their wall without ever commenting, and another five questions remained unanswered for at least two days. Only seven businesses took the time to answer questions posted within 48 hours.
Many of us dream of leaving the workplace while in our 40s or 50s instead of sticking it out until age 65. In fact, the 2011 Employee Benefit Research Institute’s Retirement Confidence Survey found that 16 percent of retirees left the work force before age 55, and another 15 percent did so before turning 60. Early retirement is a tempting goal, but it can be tough to achieve.
“Retirement is ultimately a mathematical equation involving current income, current expenses, savings rate and future expenses,” says Robert Brokamp, a certified financial planner and senior advisor for The Motley Fool newsletter Rule Your Retirement. “The more you can make now, and the more of that money you save, the sooner you can retire.”